Application Support Engineer

by Vinita Sheoran in Banking & Financial Services    7th Sep, 2020       Hong Kong, Hong Kong, Hong Kong SAR

Application Support Engineer

Introduction:

Our client is looking for an experienced Operations Support Engineer to join their team in Hong Kong.

Responsibilities:

The primary task for this role is to provide direct day-to-day service to the local office users by investigating and resolving problems and by providing information about the application and system. 

  • Acts as the first point of support for system incidents including trading application.
  • Level 1, 2, trading for Trader, Portfolio Managers and Analysts.
  • Level 1 Market Data service support and document requests for trading tool enhancements.
  • Capable of making independent decisions while mitigating risk.
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact.
  • Perform daily AM and PM checks per documented processes and procedures.
  • Generate ad hoc quantitative and qualitative analysis reports for users.
  • Tracking change requests and high severity incidents in accordance with defined service levels.

Requirements:

To be successful in this role you must have a strong understanding of market structure and trading systems in domestic and international markets. In addition to strong technical skills, you must have excellent communication/interpersonal skills and possess a strong ability to work independently or as a team member in regional/global teams. 


  • Minimum 5 year in supporting financial data applications and service.
  • End-to-end incident resolution for the clients.
  • High client satisfaction scores and positive user perception and feedback.
  • Escalation of critical incidents and identification of patterns in recurring incidents.
  • Resolutions of incidents in a timely and effective manner.
  • Ability to communicate via producing documentation at all levels, client service and technical writing skills, coupled with a strong interest in further developing and integrating systems knowledge with technology skills.
  • Demonstrated ability to produce results in complex environments.
  • Strong experience in first level support. 
  • Good understanding of FIX messaging protocol and set up FIX connections.
  • Good experience in supporting Order/Execution Management System.
  • Good knowledge of market data application e.g. Bloomberg and Reuters products.
  • Good understanding of Equities trading workflow.
  • Basic SQL knowledge Business Knowledge.
  • Able to translate business requirements into technical specifications.

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For more information about this job opportunity please contact our consultant.

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