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Customer Service Supervisor

by Lauris Yip in Logistics    21st Jul, 2020    Negotiable

An international logistics service provider is seeking a high calibre candidate for the position of Customer Service Supervisor.

  • Handle customers’ complaints and inquiries on daily basis
  • Be responsible for Customer Master Data accuracy in ERP system
  • Be responsible for checking DCOM/EOS ordering system data accuracy
  • Responsible for sales orders taking from phone / emails or through ordering system
  • To ensure order information in system is accurate and input the orders to system timely according to different order cut off time
  • Calculate KVM or SLP allocations and coordinate with client’s Supply Chain for distribution schedule
  • Handle sample delivery handling / Special pick up from customer’s shops or office / special delivery arrangement request from customer
  • Prepare and monitor KPI result such as delivery service level / customer complaints frequency
  • Prepare various regular reports
  • Take part in regular physical inventory count together with the Customer Services, Center and Finance and Accounting Teams to ensure stock accuracy whenever is necessary
  • Monitor Sunday back performance and provide improvement suggestions.

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